Frequently Asked Questions
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Orders & Shipping
How long does shipping take?
UK orders: 2-3 business days. International: 5-10 business days depending on destination.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.
Can I track my order?
Yes, you will receive a tracking number via email once your order is dispatched.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and with original tags.
Products & Sizing
How do I choose the right size?
Refer to our detailed Size Guide for measurements. For custom sizing, contact us via WhatsApp.
Are your products authentic?
Yes, 100% authentic. We source directly from authorized Pakistani designers.
Do you offer custom tailoring?
Yes, we provide made-to-measure services. Contact us for personal consultation.
How do I care for my outfit?
Care instructions are provided with each order. Generally, dry clean only for embroidered items.
Payment & Security
Is my payment information secure?
Yes, we use 256-bit SSL encryption and are PCI DSS compliant. We never store your full card details.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfers.
Can I pay in installments?
Yes, we offer installment options through selected payment providers.
Do you charge customs/duties?
Prices displayed are excluding customs/duties. International customers are responsible for any import fees.
Contact & Support
How can I contact customer service?
Email: support@farabilondon.co.uk
WhatsApp: +447346452359
WhatsApp: +447346452359
What are your customer service hours?
Monday-Friday, 9AM-6PM GMT. We aim to respond within 24 hours.
Do you have a physical store?
We are an online retailer based in London. Appointments can be arranged for consultations.
How do I become a stockist?
For wholesale inquiries, please email wholesale@farabilondon.co.uk